Terms of service

TERMS & CONDITIONS

Haute Vanities
(A division of Haute Kitchens Pty Ltd)

1. Business Details

Haute Vanities is a trading name of Haute Kitchens Pty Ltd.
All references to “we”, “us” or “our” refer to Haute Kitchens Pty Ltd.

2. Orders, Deposits & Payments

All vanities sold by Haute Vanities are custom made to order.

A $200 deposit is required to confirm material availability and estimated lead time.

The deposit does not commence production.

The deposit is refundable if:

  • Materials are unavailable; or

  • The order is cancelled before shop drawings are issued to the client.

For clarity, shop drawings are deemed to have commenced once drawings are prepared and issued to the client for approval.

Once shop drawings have been issued, the deposit becomes partially refundable, with an amount retained to cover design and administrative costs.

Shop drawings will be issued to the client for approval prior to production.

Full payment is required before production commences.

Refunds (where applicable) will be processed within 5 business days.

Once production has commenced, orders cannot be cancelled.

3. Made-to-Order Products & Variations

All vanities are manufactured according to our published catalogue.
Custom vanities are manufactured specifically for the client.

Due to the made-to-order nature of our products:

  • Change-of-mind returns are not accepted.

  • Minor variations in colour, finish, grain, joins or dimensions may occur due to manufacturing tolerances or material characteristics.

  • Such variations do not constitute a defect.

All dimensions provided are nominal and subject to reasonable manufacturing tolerances.

4. Materials & Finish Availability

All colours, finishes and materials are subject to availability.

If a selected material or finish is unavailable:

  • We will contact the customer to propose an alternative.

  • If no alternative is agreed, the deposit only will be refunded.

5. Lead Times

Standard lead time is 2–3 weeks from receipt of final payment.

All lead times provided are estimates only and are not guaranteed.

Delays may occur due to material availability or supplier issues.

Customers will be notified if delays arise.

6. Delivery

Haute Vanities does not offer installation.

Delivery is available:

  • Up to 40km from Salisbury SA — $100

  • 40–75km from Salisbury SA — $200

Delivery is primarily curbside.

Where safe and reasonable access permits, our driver may assist with placement inside the property at their discretion. Assistance is not guaranteed.

Access must be clear, safe and reasonably unobstructed.

If access is restricted due to stairs, tight hallways or obstructions, the product will be placed in the most secure area, as determined by the driver’s reasonable discretion.

Once delivery has been completed, risk and responsibility transfer to the customer.

7. Pickup / Collection

Pickup is available by appointment only from:

4 Christopher Ct, Salisbury North SA 5108

Products must be inspected at the time of collection.

Any visible damage must be reported immediately.

Risk transfers to the customer once the product is collected.

Manufacturing defects remain subject to the warranty terms outlined below.

8. Damage, Defects & Claims

Any visible damage must be reported within 48 hours of delivery.

Claims must be submitted via email and include photo evidence.

All claims are inspected internally by Haute Vanities.

Manufacturing damage identified upon opening packaging will be assessed under warranty.

Damage resulting from:

  • Incorrect installation

  • Improper handling

  • Exposure to water beyond intended use

is not covered.

Claims made after 48 hours may not be accepted for visible transit damage. This does not affect your rights under Australian Consumer Law.

9. Warranty

Haute Vanities provides a 10-year limited warranty on:

  • Vanity cabinets

  • Stone tops

  • Handles

  • Drawer systems

The warranty covers manufacturing defects only.

Warranty conditions:

  • Products must be installed correctly by a competent tradesperson.

  • Cabinets are water-resistant, not waterproof.

  • Standing water, leaks or prolonged moisture exposure must be wiped immediately.

  • Incorrect installation voids warranty coverage.

  • Installation or use of the product constitutes acceptance.

  • No claims will be accepted for products installed while visibly damaged or incorrect.

  • Post-installation adjustments (including door or drawer alignment) are not covered.

  • Proof of purchase is required for all warranty claims.

The warranty does not cover:

  • Damage caused by the customer

  • Water damage caused by misuse or plumbing leaks

  • Improper care or maintenance

  • Normal wear and tear

  • Environmental factors such as humidity or prolonged sunlight exposure

10. Liability

To the maximum extent permitted by law, our liability is limited to repair or replacement of the product at our discretion.

We are not liable for:

  • Installation or removal costs

  • Delays outside our reasonable control

  • Consequential or indirect losses

Nothing in this clause limits or excludes rights under Australian Consumer Law.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure; and

  • Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms & Conditions excludes or limits your rights under Australian Consumer Law.