Refund policy

Haute Vanities

All vanities sold by Haute Vanities are made to order.

Change of Mind

Due to the custom, made-to-order nature of our products, change-of-mind returns are not accepted.

Deposits

• A $200 deposit is required to confirm material availability and lead time.

• The deposit is refundable if:

  • Materials are unavailable; or

  • The order is cancelled before shop drawings commence.

• Once shop drawings have commenced, the deposit becomes partially refundable, with an amount retained to cover design and administrative costs.

• Refunds (where applicable) are processed within 5 business days.

Faulty or Damaged Products

• Any damage must be reported within 48 hours of delivery.

• Claims must be submitted via email and include photo evidence.

• All claims are inspected internally.

• Manufacturing defects identified upon opening packaging will be assessed under warranty.

Damage caused by incorrect installation, improper handling, or exposure to water beyond intended use is not covered.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.