Cancellation policy
Purchase Options Cancellation Policy
All Haute Vanities products are custom made to order.
Deposits
A $200 deposit is required to confirm material availability and estimated lead time.
The deposit does not commence production.
The deposit is refundable if:
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Materials are unavailable; or
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The order is cancelled before shop drawings are issued to the client.
For clarity, shop drawings are deemed to have commenced once drawings are prepared and issued to the client for approval.
Once shop drawings have been issued, the deposit becomes partially refundable, with an amount retained to cover design and administrative costs.
Order Cancellation
Orders may be cancelled:
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Before shop drawings are issued (deposit refundable); or
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After shop drawings are issued but before production (deposit partially refundable as outlined above).
Once full payment has been made and production has commenced, orders cannot be cancelled.
Change of Mind
As all products are made to order:
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Change-of-mind cancellations after production has commenced are not accepted.
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Change-of-mind returns are not accepted once the product has been manufactured.
Refund Processing
Where a refund is applicable, it will be processed within 5 business days to the original payment method.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Customers are entitled to remedies for major failures and other consumer guarantees as required by law.